Refund policy

REFUND POLICY

Last updated: June 2026

At Sawan, customer satisfaction is our top priority. We strive to ensure that every item you receive is in perfect condition. Please take a moment to review our return and exchange policy to help us serve you better:

Eligibility for Return/Exchange

We accept returns or exchanges within 3 days of delivery if:

  • The item received is damaged or defective
  • The wrong item was delivered
  • The item is significantly different from what was described

Non-Returnable Items

We do not accept returns if:

  • The item has been worn or used
  • The original packaging is missing
  • The return request is made after 3 days of delivery
  • The issue is due to normal wear and tear

How to Request a Return

Contact us within 3 days of receiving your order:

Please share your order details and clear photos of the issue. Our team will review and respond within 24-48 hours.

Exchange Process

We offer exchanges for damaged or incorrect items. The replacement will be dispatched once we receive the original item back in its original condition.

Refunds

Refunds are processed via bank transfer within 5-7 working days after we receive and inspect the returned item. COD orders will be refunded to your provided bank account.

Shipping Costs

Return shipping costs are borne by the customer unless the item is defective or incorrect.